Refunds and Returns Policy

Effective Date: October 24, 2024

  1. Introduction

    • At WatchWorx, customer satisfaction is our top priority. This Refunds and Returns Policy explains our practices regarding returns and refunds for our watches.

  2. Eligibility for Returns

    • To be eligible for a return, the following conditions must be met:
      • Items must be in their original condition, unworn, and in the original packaging.
      • Returns must be initiated within 30 days of the purchase date.

  3. How to Initiate a Return

    • To initiate a return, please contact our customer service:
    • Provide your order number and a brief description of the issue.

  4. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  5. Refund Process

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-14 business days, and the credit will be applied to your original payment method.

  6. Exchanges

    • If you received a defective or incorrect item, we will gladly exchange it for the correct item. Contact us to start the exchange process.

  7. Non-Returnable Items

    • Certain items, such as custom-made watches or special orders, are non-returnable. Please check product descriptions for specific return information.

  8. Damaged Items

    • If your item arrives damaged, please take photos and contact us immediately for resolution.

  9. Customer Support

    • For questions regarding returns or refunds, please reach out to our customer service team:

  10. Changes to This Policy

    • We reserve the right to update this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website.